The client support that you will receive from your shared hosting supplier is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Prompt and clear information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual website hosting provider and not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it can't access them immediately, it is almost certain that you'll wait for a few days to get a response to any kind of question, so your websites may stay offline for quite a while. However, a supplier which offers numerous means of communication and has a tech support team available all the time will assist you to right away and help you decrease or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Hosting

We acknowledge the significance of receiving assistance right away, that's why our shared hosting services include 24/7 technical support plus several means of contact. In case you don't have an account yet, you can give us a call or use our live chat and talk to a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service that you can't use. If you already have your website hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more investigation. In contrast to the vast majority of suppliers out there, we reply to all of the tickets within the hour, so you won't have to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we provide come with 24/7 support through numerous methods of communication and with a 1-hour max answer time guarantee. If you want to learn more about the plans or you have any kind of billing or general questions, you are able to phone one of the local numbers we have worldwide or you can use our live chat support and talk to a live agent. For solely technical problems that need assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email message, as all these channels are more appropriate to monitor a specific issue. The answer time for them rarely is more than 30 mins, which means that you can forget all about having to wait for an entire day in order to get help. Our support service is available for all of the server-related matters, as well as the pre-installed software. If you'd like to receive help with third-party applications, you can consider acquiring the Managed Services upgrade that we supply with all the packages.