A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is a very efficient way to get some information about the hosting services or have some issue resolved since you're talking with a live representative. The advantages of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of errors when you exchange data such as usernames or domain names, the faster response time as the communication is live as well as the fact that you don't have to stay on the chat all the time - you can do something else while the representative examines the issue involved. In addition, you will be able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the telephone rates that you'll need to pay when you're calling to a different country.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, we supply live chat support as well. You'll be able to contact us every day, including holidays and weekends, and we can give you more info about the Linux shared packages that we provide in case you are not a customer yet, or about general and billing questions if you already have a user profile. Although for entirely tech issues you'll have to open a trouble ticket to our tech assistance team, since such matters will need extra time to be dealt with, you can still contact us on our live chat for some technical details. For example, we will assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to speak to a live person.