Integrated Ticketing System
Read more about the Integrated Ticketing Systems and their advantages and disadvantages. Discover what makes them different from other support channels.
A ticketing system is the most widely used correspondence medium that web hosting companies offer to their clients. It’s most often part of the billing account and is the best way to handle a problem that takes some time to investigate or that has to be forwarded to an admin. In this way, all responses supplied by either side will be kept in the exact same place in the event that somebody else needs to work on the problem in question and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which implies that you’ll have to log in and out of at least 2 accounts to do some operation or to touch base with the hosting company’s customer support staff. If you would like to manage a handful of domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. It may also take a significant amount of time for the provider to respond to your ticket request.
Integrated Ticketing System in Shared Hosting
The ticketing system that we’re using for our Linux shared packages is not separate from the web hosting account. It’s an integral part of our all-inclusive Hepsia Control Panel and you will be able to visit it at any time with just several clicks, without ever leaving your account. The ticketing system features a quick-search field, so you can trace practically any trouble ticket that you have posted in the past, in case you need it. Besides, you can read knowledge base articles that are relevant to different problem categories, which you can select, so you can find out how to fix a particular problem even before you open a ticket. The response time is maximum 60 minutes, which implies that you can obtain timely assistance at any particular moment and in case our client care staff recommends that you do something inside your account, you can do it on the spur of the moment without needing to leave the Control Panel.