Service Uptime Guarantee in Shared Hosting
Our shared hosting plans include a 99.9% service uptime guarantee. We can reach that goal by using a groundbreaking cloud hosting platform where every service (files, e-mails, databases, etc.) has its own set of machines. We don't run everything on just a single web server as most providers do, so we have practically wiped out the downtime of any service and even in peak times we can balance the load between machines for the best achievable performance of your web sites. If one server fails, the other ones inside the cluster will take over to provide continuous functioning of the Internet sites. To protect yourself from infrastructural problems, our hosting server facilities use effective diesel backup generators as well as several independent Internet providers as to ensure that site visitors will be able to reach your websites no matter what. We also have a team of qualified admins monitoring the web servers 24/7/365.
Service Uptime Guarantee in Dedicated Web Hosting
All of our dedicated packages include a 99.9% server and network uptime warranty and routine maintenance procedures are included in the other .01% of the time. We test every server diligently before we hand it over to the customer and we employ new hardware components in order to avoid any chance of hardware problems. Any unexpected software issues will be resolved straight away by our system admins as they keep an eye on all hosting servers 24/7. To prevent infrastructural troubles, our data center facility in the downtown area of Chicago employs powerful diesel backup generators, while the connection to the machines is ensured by redundant fiber lines from several backbone Internet providers. To be on the safe side, we've got software and hardware firewalls, so even if your web sites are flooded, we can take action immediately and filter the unwanted traffic before it reaches your dedicated server and interferes with the proper functioning of your web sites.